Our History
Personal Healthcare Providers (PHP) was established in February 2004 by Dr. William Queale. After completing his medical training at Johns Hopkins, Dr. Queale started his first private practice with the goal of providing the highest quality care possible based on his training at Hopkins. After two years in a traditional insurance-based model, he realized this was not possible. The constraints imposed by insurance companies simply did not allow for the level of service expected by his patients nor himself.
In part due to his dissatisfaction with the existing system, and in part at the request of his patients, Dr. Queale founded Personal Healthcare Providers to create a new and better way to serve his patients.
What Makes PHP Different?
Practicing Evidenced-Based, Personalized Medicine
We feel strongly that evidence-based medicine is critical for the integrity of our medical profession and providing sound recommendations to patients. Randomized, double-blinded, placebo-controlled clinical trials, in particular, serve as the foundation of many current medical guidelines. Population-based research, however, has its limitations when it comes to treating individual patients. Since every patient is unique, it is not possible to predict how an individual patient will respond to any particular intervention. Our approach to patient care is based on evidence from many sources, including basic and translational research, observational research, clinical trials, and information from patients themselves. Rather than relying only on single sources of medical evidence, we use multiple sources to understand each patient’s unique situation and goals, then develop personalized recommendations to optimize their health or heal from disease.
Focus on Health, Performance, and Longevity
PHP has a unique and dedicated focus on health, performance and longevity. Health is not the absence of disease, it is the resistance to disease. It is the ability to not get sick or injured under high stress conditions. As such health is equivalent to resilience. Performance refers to functional capacity, or your ability to perform a task at a high level – whether that be competitive pickleball or carrying a bag of groceries up a flight of stairs. Longevity is the ability to stay healthy and maintain a high level of functional capacity for a very long time. At Personal Healthcare Providers, we are committed to help every individual patient achieve their unique goals.
Concierge Medicine
What makes Personal Healthcare Providers (PHP) different from other concierge practices?
PHP is a member of the Negentex Primary Care network founded by Dr. Queale. As a Negentex medical practice, PHP focuses on the 4 core Negentex principles: 1) individualized patient care, 2) health and disease prevention, 3) human performance, and 4) longevity. It embraces emerging clinical models, including Lifestyle Medicine and Functional Medicine to provide the best care possible to its patients.
How do I become a patient in the practice?
You can click here to request being a patient in the practice. Alternatively can call the office directly at 410-616-7970 or send an email to the practice manager, Karen Queale, at kq*****@*****ss.com.
Can I meet the provider before I sign up?
Yes. You will be offered an opportunity for a short “meet and greet” with your provider via Zoom to ensure the practice is best suited to meet your needs.
Do I get the provider's cell phone?
Yes, providers do offer patients their cell phones. However, cell phones and texting are often unreliable as a form of communication, especially while the provider is seeing patients. Therefore, we recommend calling the office or messaging providers on the EMR portal for all medical inquiries.
If I have an emergency on the weekends or after hours, how do I get a hold of my provider?
The most reliable means for getting ahold of your provider for an emergency outside office hours is to call the office and press “0” for the paging operator, or call the paging service directly at 410-955-6070.
Do providers make house calls?
Yes. Providers will make housecalls on an as-needed basis. Usually housecalls are reserved for homebound patients or end-of-life care.
What hospitals do your providers have privileges at? Will they be my providers in the hospital?
Dr. Queale has affiliate privileges at Johns Hopkins and the Greater Baltimore Medical Center. This means he is authorized to enter treatment areas, access medical records and interact with the medical staff. Neither he nor Erin can serve as your attending physician in the hospital; rather, they will work with your attending physician to receive the best care possible.
What happens if I get sick on a day that provider is not in the office?
You provider is available on days that they are not physically in the office, including weekends. The best way to get ahold of your provider regardless of whether they are in the office or not is to call the office.
What is Lifestyle Medicine?
Lifestyle medicine is a medical subspeciality that emphasizes the use of lifestyle interventions for the prevention and treatment of chronic disease. Lifestyle Medicine providers are certified by the American College of Lifestyle Medicine (ACLM).
What is Functional Medicine?
Functional Medicine is a clinical model based on the science of systems biology. It is similar to integrative medicine and takes a holistic approach to human health and disease. It often utilizes advanced laboratory testing and nutritional supplementation which is not considered standard medical care. Functional Medicine providers are certified by the Institute of Functional Medicine (IFM)
What is Sports Medicine?
Sports medicine is a medical subspeciality that emphasizes the use of exercise for the prevention and treatment of chronic disease. Soorts Medicine providers are certified by the American College of Sports Medicine (ACSM).
Fees and Services
What does the annual fee get me?
The annual fee gets you membership to a primary practice that has a small number of patients. As a result, providers and staff can offer more personalized service to patients. It does not include office or telemedicine visits which are billed separately.
Do you take insurance?
Providers at PHP are considered “out-of-network” providers with all commercial insurance plans. As such, patients are responsible for all fees for services rendered but providers. PHP will, however, submit a claim to your insurance company as a courtesy.
Do you do a family plan?
Personal Healthcare Providers does not offer a family membership plan. It does however, discount patients under the age of 40.
How do I get prescription refills?
Our administrative staff handles all medication refills with the authorization of the provider. If you need a refill, you can 1) request it by calling the office, 2) send a message to our staff via our EMR, or 3) have your pharmacist request a refill from us directly.
Does the office assist with specialist referrals?
Yes. If a specialist is needed, your provider will recommend the most appropriate specialist for your condition. Our administrative staff will provide contact information for the specialist and send relevant information to them in preparation for your appointment.
Do you accept Medicare?
Providers at PHP are fully opted-out of Medicare. As such, no claims can be submitted for services rendered to Medicare but wither the practice or the patient.
What is the best way to get a hold of my provider for a medical issue?
The single best way to get ahold of your provider for any reason at any time is to call the office at 410-616-7970.
Functional Medicine
Primary Care
Our Office
From Our Patients
Dr. Queale and Erin Prokop offer a quality of primary care that just doesn't exist anywhere else. They truly care about their patients and their practice is set up to provide a lot of individualized attention to their patients. This is the place to go if you want a meaningful relationship with your primary care physician and if you want to live a long, healthy life.
Corey H
Dr. Queale is literally one of the smartest doctors you could ever possibly ask for and he's friendly as can be and also helps you out more then you could hope for! He is the absolute best!
Vinnie D
An Individualized Approach to Patient Care
Focusing on health, performance, and longevity