Administrative Services

A Personalized Administration Approach

Our staff at Personal Healthcare Providers provide the highest level and most personalized administrative services possible to our patients.  We believe that patients should not only have relationships with their physician but should have a relationship with staff as well.  Our administrative services include:

  • Personalized customer service
  • Triaging of patient inquiries
  • Appointment scheduling
  • Reminders for annual exams
  • Managing prescription refills
  • Managing pre-authorization and other miscellaneous forms

Care Coordination Services

Unique to our model is providing comprehensive care coordination services to our patients.  Navigating an unwieldy medical system can be enormously frustrating and extremely challenging.  At Personal Healthcare Providers, we assist you with coordinating your specialty medical care.   Our care coordination services include:

  • Scheduling of medical tests
  • Referral to specialists
  • Obtaining test results
  • Coordination of emergency and hospital care
  • Coordinating home health services
  • Coordinating home hospice services

Our Staff

Karen Queale

Karen received her Associate of Arts degree in business administration. After receiving her AA degree, she worked for 3 years as the executive assistant to the VP of operations of a local health insurance company. She subsequently worked for 3 years as the administrative assistant to the Director of Nursing at a local emergency department, then 2 years as the patient service coordinator in a local oncology practice. In 2004, she and Dr. Queale created Personal Healthcare Providers where she now serves as the Practice Manager. She and Dr. Queale have 4 children. They live on a farm in Northern Harford County.

Brenda Craft

Brenda Craft was born and raised in Baltimore.  She started working at Personal Healthcare Providers in November 2021.  Prior to this, she has worked with other healthcare practices including Chiropractic and Oral Surgery.  She loves working with patients and assisting with their individual needs.  Brenda enjoys keeping up with her health and fitness in her personal time.  She is married and has 3 children and 3 grandchildren.